“Nobody is immune from the curse of knowledge. The curse of knowledge is when we become so familiar with something that we, all of a sudden, do not know what it's like to not know.”- Jeffrey Klubeck
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Michael Palmer
“If we don’t have that follow through, then maybe we just dampen something, but don’t actually make a substantive change.”
- Carol Bowser
Everyone has different expectations on how things...
“I did a lot of things wrong, but I still got here. You’re going to make mistakes, and you’re going to do, quote ‘the wrong thing’ and being able to learn from that and correct moving forward is how...
“Everybody ultimately wants to be the surgeon. Ultimately, you want to do the part of bookkeeping, that had you become a bookkeeper and had you open a bookkeeping business.”- Gina Cotner
Taking on an...
“We’re testing these same services in my business, seeing what’s working, what’s not. And then going out to the marketplace and saying, ‘We know you have this problem, would you be interested in...
“You’re juggling balls in the air, and some are rubber, and some are glass. If you’re going to let a ball drop, don’t let it be a glass one.” -Jessica Lackey
It is unfortunate, but we often have to...
“What story are we telling ourselves about why they don’t get it? Then, finding a way around that and asking the question…what unites us?”- Sally Helgesen
Communication is the cornerstone of...
“You’ve got to do the work in yourself first, otherwise we can’t do the work in our practices.” - Christina Foxwell
All too often we are consumed by the idea of competition, that to be successful...
“I like the idea of considering the workplace to become a source of well-being, rather than a source of distress.”- Dr. Karen Doll
As bookkeepers, we understand the finite nature of available...
“It’s like following a leader off of a cliff… just because they said jump, you jump. You want to be able to have that freedom to be able to push back and disagree and think about it.” - Stephan...
